VB USA is currently seeking a Call Center Representative in the Phoenix, AZ area. VB provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together almost 5 years. At VB, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust VB’s recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!

Responsibilities:

• Handles customer service inquiries and problems via telephone. Customer inquiries are of a basic and routine nature.
• Documents and tracks contacts with members, providers and plan sponsors
• Processes complaints (member/provider), grievance and appeals via internal processes and reporting systems.
• Verifies member plan eligibility and documents applicable contact/inquiries via our internal applications.
• Educates providers on our self-service options; Assists providers with questions and assigning members to their panel/practice.
• To increase member satisfaction, retention, and growth by efficiently delivering competitive services to member and providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.

Required Skills:

• Looking for candidates with at least two years of call center, customer service experience or health care experience,
• The candidates must have the ability to multitask to accomplish workload efficiently;
• Possess analytical skills;
• Ability to maintain accuracy and production standards;
• Technical skills, and computer literacy;
• Intermediate to advanced professional typing skills;
• Oral and written communication skills;
• Understand or able to quickly learn medical terminology;
• Problem solving skills;
• Attention to detail and accuracy;
• Bilingual preferred.

Additional Information:

• Hours: 9:30 AM – 6:00 PM
• Pay: $15.00
• Employment Type: Contract
• Limited medical and dental coverage for contractors and their families available immediately
• Opportunities for professional growth.